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Help & FAQ's

   General Questions:
   • Can I install the graphics myself?
   • Will the graphics damage the paint or glass of my vehicle?
   • Do you offer custom graphics/services?
   • Do you ship outside of the U.S.?
   • How much do you charge for shipping?
   • Why hasnt my email inquiry/question hasn't been answered?

   Orders and Payments:
   • What is your return/exchange policy?
   • When will my order arrive?
   • What type of payment do you accept?
   • Do you take phone, mail, or fax orders?

   Installation, Care and Removal:
   • Where can these decals be applied?
   • What are the decals made from and how long will they last?
   • How do I install the decals?
   • How do I remove the decals?
   • Will the decals come off after installation?

   Discounts and Sponsorship:
   • Do you offer group buys or club discounts?
   • Do you offer volume discounts?
   • Do you offer sponsorship?







General Questions


    Q: Can I install the graphics myself?

    A: Yes, most of our products are easy enough for a novice to
    install. Please view our video sections by clicking here.

    Q: Will the graphics damage the paint or glass of my vehicle?

    A: No, the vinyl material will not harm these surfaces. It will
    actually protect them and act as a shield to the sun,
    UV rays, dust, scratches etc.

    Q: Do you offer custom graphics/services?

    A: Yes we do. We offer a wide range of services, from graphics
    design to custom graphics and fabrication. Email us for info.

    Q: Do you ship outside of the U.S.?

    A: Yes, we ship worldwide!

    Q: How much do you charge for shipping?

    A: View our "shipping" page by clicking here.

    Q: Why hasnt my email inquiry/question been answered?

    A: We will answer all your questions and concerns in a timely
    manner. The average response time from us is within 24 hours.
    Please make sure your reply email is working and accurate.


Orders and Payments


    Q: What is your return/exchange policy?

    A: Since all products are made to the customers
    specifications, we do not accept returns or exchanges.
    View our "customer agreement" page by clicking here.

    Q: When will my order arrive?

    A: See our shipping page for details by clicking here.

    Q: What type of payment do you accept?

    A: Online, we accept PayPal (Visa, Mastercard, Discover
    and American Express). We also accept check and money order.

    Q: Do you take phone, fax or mail orders?

    A: We are an Internet based e-Commerce company that
    operates entirely on the internet. We do not take phone orders
    nor do we have a customer hotline. Doing business completely
    online helps keep our costs down so that we can pass the
    savings on to you, our customer. We do accept mail orders
    and payments. View our "order form" page by clicking here.


Installation, Care and Removal


    Q: Where can these decals be applied?

    A: All our vinyl decals and graphics can be applied to any
    smooth, non-porous surface. Please make sure the surface is
    clean and oil free. Surface quality is a major factor in the life
    and durability of vinyl.

    Q: What are the decals made from and how long will they last?

    A: All of our products are made from high quality and high
    gloss vinyl material with with deeper, richer and cleaner
    colors. They are rated either from 6 to 8 years of long-term
    outdoor durability depending on usage. Mirror chrome is rated
    2 years. They are made with a permanent solvent base arylic
    adhesive which creates greater adhesive capabilities.
    These materials are of optimum quality and have excellent
    workability and removal properties.

    Q: How do I install the decals?

    A: View our video sections by clicking here.

    Q: How do I remove the decals?

    A: View our video sections by clicking here.

    Q: Will the decals come off after installation?

    A: Once installed please allow to dry for at least a day of
    fair weather before any stress is put on them, such as car
    wash, waxing, driving on the freeway, etc. Other than that, they
    are on until you want them to come off.


Discounts and Sponsorship


    Q: Do you offer group buys or club discounts?

    A: Yes we do. Please contact us by email about your proposal.

    Q: Do you offer volume discounts?

    A: Yes we do. Discounts and wholesale pricing will be handled
    on a case by case basis. You may contact us about your proposal.

    Q: Do you offer sponsorship?

    A: Currently, we sponsor vehicles on display at the SEMA Show in Las Vegas, NV.
 

 
Disclaimer: Some of the logos included on this site are the trademarks or registered trademarks of their respective companies and are provided as a convenience only for their lawful use. It is the expressed intent of DecalFX.com that any unauthorized use of these items by the purchaser shall be the sole responsibility of the purchaser. The purchase of any item from DecalFX.com is not authorization for the use of any specific logo or trademark. By purchasing said logos, you are indicating that you have authority to use the artwork.
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